Terms and conditions with Valid from 1 December 2020 (for Italy and the European Union)

 

Careful reading of these Conditions of Sale is recommended before proceeding with the order of products, which will, in any case, also be available through the link enclosed in the order confirmation email. Together with our privacy policy and our Terms and Conditions of use, these Conditions of Sale govern the offer and the purchase of the Products made through the e-commerce site https://ioboscovivo.com.

These Conditions of Sale do not affect the rights recognized by law and in particular pursuant to Legislative Decree no. 206/2006 ("Consumer Code") and the Legislative Decree n. 70/2003 ("Electronic Commerce Code"). The Conditions of Sale may be integrated and / or modified at any time by IoBoscoVivo Srl.

Any changes will come into force from the date of publication in the "General Conditions of Sale" area on the website https://ioboscovivo.com.

Before proceeding to purchase on line, Customers are invited to carefully read the version of the General Conditions of Sale that is in force at the time of the transmission of the Product Purchase Order.

By placing the order, the conditions of sale in force are understood to be fully known and accepted.

It is specified that these General Conditions of Sale do not regulate the sale of products made by subjects other than IoBoscoVivo Srl, which can be traced through links and / or hyperlinks.

Before proceeding with the purchase through these subjects, we invite you to check their general conditions of sale.

IoBoscoVivo Srl is not responsible for any omissions or violations of the law committed by other sellers.

The language for the conclusion and execution of the contract is Italian.

In case of doubts concerning these Conditions of Sale, please contact us through the following email address: [email protected].

 

Seller identification

The goods covered by these General Conditions of Sale are offered and sold by:

Società Agricola IoBoscoVivo srl (hereinafter also only the "Seller") with registered office in 21029

Vergiate (VA), Via Sempione, 26

registered with the Varese Chamber of Commerce REA n. VA - 344314 of the Business Register,

tax code 03351490127

VAT number 03351490127

tel +39 0331964785

e-mail: [email protected]

PEC address: [email protected]

IoBoscoVivo Srl is the owner of the site https://ioboscovivo.com as well as of the relative brand.

 

Definition and Object of the Contract

The contract stipulated between the parties has the nature of a "distance contract".

In the case of sale to a Consumer customer not operating in the merchandise sector treated by IoBoscoVivo Srl, for all that is not provided for by these General Conditions, the provisions of Legislative Decree 6 September 2005, n. 206 ("Consumer Code").

The buyer who, acting as a professional, intends to obtain the issue of the invoice, must indicate, when completing the order form, his VAT number and tick the box relating to the request. For them, the Consumer Code will not apply.

The General Conditions in force on the date of the relative order are an integral part of any proposal, purchase order and purchase order confirmation of the products marketed by Società Agricola IoBoscoVivo srl on its website.

It is necessary that the buyer has read and accepted them.

 

Contractual formalization

In accordance with the Electronic Commerce Decree, contracts are concluded exclusively through the access by the Customer to the Site, on which the electronic catalog of products can be consulted.

All purchase orders must be sent in electronic format to Società Agricola IoBoscoVivo srl by completing the Order Form, which must be completed in every part and must contain the elements necessary for the exact identification of the Products ordered, of the Customer, the place of delivery of the Products and the data necessary for billing.

At the end of the purchase procedure, the Customer will see a summary of his Order with which he can verify the selected Products, the Price, the type of shipment chosen, the cost of shipping, the payment method and the billing data.

Before confirming the purchase, the customer can change the order placed in the cart.

The transmitted purchase order constitutes acceptance of the seller's offer.

Before proceeding with the forwarding of the order, the Customer is therefore invited to read these General Conditions of Sale and the privacy policy, by ticking the relevant acceptance box.

By affixing the "flag", the buyer expressly declares to have read, understood and accepted these General Conditions of Sale and the privacy policy, thus giving consent to the processing of their personal data for the purposes related to the sale of the Products.

The order confirmation by Società Agricola IoBoscoVivo srl, sent to the Customer to the e-mail address indicated by the same, is valid as acceptance of the proposal and determines the formation of the contractual bond.

Following receipt of the Order Confirmation, the Seller is expressly authorized to receive payment.

Società Agricola IoBoscoVivo srl reserves the right to screen orders and not accept those that are considered incomplete, not duly completed or not suitable for its availability, communicating it to the customer within the next 24 hours.

The Order Form, the Order Confirmation, the General Conditions of Sale and the Privacy form applied to the relationship will be stored electronically by the Seller in its computer systems.

 

Minimum amount

The purchase of products may be subject to compliance with a minimum order.

 

Validity of Offers

The articles visible on the site are available while stocks last.

If a part of the ordered Products is not available and there are no other causes that could legitimize the non-acceptance of the Proposal, the Seller will confirm the order only for the part of available products.

In the event of payment of an item that should become unavailable for concurrent orders or out of stock, Società Agricola IoBoscoVivo srl undertakes to offer a purchase voucher or to reimburse the Customer within 15 days by informing the Customer by e-mail.

 

Orders

The Customer placing the order on line will receive, at the end of the procedure, a communication confirming the insertion in the information system of the Seller.

The confirmation of the acceptance of the order or the refusal of the same will take place with a separate subsequent communication sent by e-mail.

At the time of placing the First Order, you will be asked to fill in some mandatory fields.

Once the first registration has taken place, it will be sufficient to enter UserID and Password to view your Account data and modify them if necessary.

The responsibility for the management of UserID and Password lies exclusively with the Customer, who undertakes, in any case, to immediately notify the Seller of any unauthorized use of the relevant Account as well as any other violation of the security rules of which he / she becomes aware.

 

Presentation of the Products

The Customer is required to verify the full correspondence between the information indicated on line relating to the purchased product and the label affixed to the package received before using the product.

The images of the products published on the site are purely indicative and illustrative.

Before opening the package and using the product, the customer is also invited to carefully check the expiry date of the purchased product, promptly reporting any anomalies.

During the summer period (June-September) any proposals for fresh references could be subject to a more rapid deterioration and it is advisable to take this aspect into consideration before placing the order.

 

Technical, Scientific and Medical Information

The technical and scientific information included in the website is obtained from the information published by universities, research centers, accredited researchers and medical specialists.

The source of origin for each information described will always be present.

 

Prices

The Price of the Products is that indicated on the Site at the time the Order is sent.

Prices are expressed in Euros, including VAT.

In the event that the Product is offered at a discounted price, the full reference price, the discount percentage applied, the discounted price and the duration of the offer will be indicated in the information sheet, indicating the date on which it will end. the same.

The prices indicated for each of the goods offered to the public are valid until the date indicated in the catalog.

Prices can be changed at any time, without notice, except for orders already accepted.

For customers who qualify as "consumers", the sales prices include VAT and any other tax while they do not include shipping costs, which will be calculated at the end of the order procedure, depending on the type delivery chosen by the customer among the different available.

The same goes for VAT holders.

In any case, the shipping costs will be payable by the Customer in addition to the price of the products and the same will have to pay the total sum indicated in the order summary to the Seller.

For shipments to countries outside the European Union, please refer to clause no. 12 of these General Conditions of Sale.

 

Obligations of the Buyer

The customer undertakes to pay the price of the purchased goods within the times and methods indicated in the contract.

 

Terms of payment

The Customer undertakes to pay the total amount indicated in the Order in the following ways:

  • Stripe / Paypal

By choosing this payment method, the Customer will be directed to the PayPal site and the terms and conditions of the contract agreed by the same with Stripe / PayPal will apply.

The data entered on the PayPal website will be processed directly and exclusively by that company.

The re-credit times on the payment instrument connected to the PayPal account depend only on the banking system connected to PayPal.

The Seller cannot be held responsible for any delays and / or omissions in the crediting of any refunds, for which the Customer must contact PayPal directly;

  • Advance bank transfer.

In the case of payment by bank transfer, the latter must be issued in favor of:

Agricultural Company IoBoscoVivo srl

Bank: UBI Banca - Corso della Repubblica, 1 21019 Somma Lombardo (VA)

IBAN: IT34L0311150560000000008503

From 22 February new IBAN BPER bancto

IT81 E053 8750 5600 0004 2391145

BIC BPMOIT22XXX

Using the payment by bank transfer, the order will be processed after verification within and no later than 3 working days from the date of acceptance of the order, by the Società Agricola IoBoscoVivo srl, of the credit.

To speed up the order fulfillment operations, the customer must indicate in the reason for the transfer, the name of the customer and the order number.

After 7 days have elapsed, the order will be considered automatically canceled

  • Cash on delivery with a surcharge of € 6.00 for the service.

Any refunds will be made by the Seller with the same payment method used by the Customer to make the purchase, according to the timing of the managing body of the payment instrument.

Società Agricola Ioboscovivo srl will issue an electronic invoice for both consumers and holders of VAT numbers.

To this end, the Consumer must specify his tax code in the Order Form, while the Professional must request an invoice when placing the Order, by filling in the appropriate box "Electronic invoice request", indicating the number of VAT number and the SDI code

 

Product Availability and Shipping Methods

The computer system confirms the registration of the order within 12 hours by sending the User a confirmation by e-mail.

If an order exceeds the quantity existing in the warehouse, the Seller, by e-mail, will inform the customer if the good is no longer bookable or what are the waiting times to obtain the chosen good, asking if he intends to confirm the order. or less.

The Seller ensures through the electronic system used the processing and fulfillment of orders without delay.

The delivery terms, in any case, are as follows:

  • In Italy: within 3 working days from the Order Confirmation;
  • for European Union countries: within 10 working days from the Order Confirmation;
  • for countries outside the European Union (Switzerland): within 5 working days from the Order Confirmation.
  • for countries outside the European Union: within 20 working days from the Order Confirmation.

In the event of delays not dependent on the fact and fault of the Seller, the Consumer will be promptly informed by the Customer Service.

All products will be packaged in such a way as to guarantee their integrity until the moment of delivery to the carrier.

IoBoscoVivo Srl will not be liable for damage to the Products depending on the fact and fault of the Carrier.

 

Shipments to non-EU countries

Any order placed on the site and delivered to non-EU countries could be subject to any taxes, customs duties or documentation required by the legislation in force in the country where the delivery takes place.

These additional charges will be charged to the customer.

In the event that the Products must be delivered in a country not belonging to the European Union, the total indicated in the Order and in the Order Confirmation will therefore include the Price of the Products and delivery costs, net of any customs duties and any other different sales tax that the Customer undertakes, from now on, to pay in accordance with the provisions of the law where the products will be delivered.

The Customer is therefore invited to inquire with the competent bodies of their country of residence and / or destination of the Products to obtain information relating to local taxes applied.

It is understood that any lack of knowledge of the aforementioned legislation at the time the Order is forwarded cannot constitute grounds for termination of the contract stipulated with IoBoscoVivo Srl nor the liability of the selling company for any disbursements relating to duties, taxes and charges.

Società Agricola IoBoscoVivo srl declines all responsibility for the aforementioned documentation and taxation if the same is not duly reported by the buyer.

By ordering on the Site, the end customer is to all effects considered the importer and, as such, is required to comply with all the laws and rules of the country in which you receive the goods.

Cross-border deliveries may be subject to an opening and inspection procedure by customs.

 

Right of withdrawal

The Customer who wishes to cancel the order sent, can contact the Customer Service by e-mail to: [email protected] and / or by registered mail to the address:

Agricultural Company IoBoscoVivo Srl

Via Sempione 26H

21029 Vergiate (VA) Italy

The request will be accepted if the order has not yet been processed.

The Customer who holds the status of "Consumer" pursuant to the Consumer Code has the right to withdraw from the contract, without specifying reason and without penalty, within fourteen days from the day of Delivery to the Consumer or by a third party designated by the same , other than the carrier. The consumer has fourteen days from the notice of withdrawal to return the products.

For the purposes of calculating the fourteen days, the date indicated in the transport document signed by the Consumer or by the person designated by him will be taken into account or, in the case of purchase with a single order of several products delivered separately, from the day of delivery of the last product. to the Consumer or to a third party designated by the same, other than the carrier.

To exercise the right of withdrawal, the Customer who holds the title of "Consumer" pursuant to the Consumer Code must make an explicit declaration, by filling in the appropriate "withdrawal form" which can be downloaded from the website and forward the same in the appropriate section of the website https://ioboscovivo.com.

In any case, the aforementioned form must also be sent by registered letter with return receipt within 14 days from the delivery of the Products to the address of the registered office of IoBoscoVivo srl

The Consumer will receive from the Seller an e-mail confirming the withdrawal request, containing the form for the return procedure of the products that will take place through the carrier indicated by the selling company.

The products must be returned in the same packaging in which they were contained.

Pursuant to art. 59 of Legislative Decree 21/14, the right of withdrawal is expressly excluded for the following Products:

  • tailor-made and / or customized products;
  • products that risk deteriorating and / or expiring rapidly;
  • sealed products that cannot be returned for hygienic and / or health-related reasons or products that have been opened after delivery

For the aforementioned hypotheses, the consumer accepts that the products that risk deteriorating and expiring rapidly include food products (including mushrooms) and cosmetics. For these products, the Consumer who wishes to cancel the order sent, can contact Customer Service by e-mail and request cancellation: the request will be accepted only if the order has not yet been processed.

The right of withdrawal is only applicable for products that can be marketed following the return without risk to health (for example, books).

The risks and costs for returning the Products, as a result of the exercise of the Right of Withdrawal, will be borne exclusively by the Consumer.

For the purposes of the validity of the withdrawal, it is necessary that the returned Products are intact and it is not possible to exercise this right in relation to only one part of the product purchased.

IoBoscoVivo srl will return the full amount of the returned goods to the consumer, including shipping costs, within 14 working days of receiving the goods.

The refund will be made with the same payment method, unless the Consumer has expressly requested a different method with the "withdrawal form" downloadable at the following link

 

Warranty and Defects of Conformity

In case of lack of conformity for the Customer who holds the status of Consumer, the protections provided for by art. 128-135 of the Consumer Code.

Therefore, the Seller is liable to the Consumer for any lack of conformity of the product which occurs within 2 years of delivery.

Defects must be promptly reported to IoBoscoVivo.it, under penalty of forfeiture, according to the two-month term provided by the Consumer Code, unless the defect is related to a perishable and / or subject to expiry product (for example, food) in a shorter term, using the appropriate form on the website.

The Consumer has the right, at his choice and if the type of product allows it, to restore the conformity of the product at the Seller's expense by replacement or to reduce the Price or to terminate the contract.

The Seller, within 48 hours of receiving the defect report form, will communicate whether he authorizes the return of the products to the e-mail address indicated therein.

The authorization to return the products will in no way constitute recognition of the existence of the complained defects and faults, which must be ascertained after the return.

In the case of purchases made by users who hold the qualification of professional, the relevant legislation applies.

 

Limitation of Liability

The Seller assumes no responsibility for disservices attributable to force majeure if he fails to execute the order within the time stipulated in the contract.

The Seller cannot be held liable to the customer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its own control or that of its sub-suppliers.

Furthermore, the Seller will not be liable for damages, losses and costs incurred by the customer as a result of the non-execution of the contract for reasons not attributable to him, as the customer is only entitled to the full refund of the price paid and any additional charges incurred.

The Seller assumes no responsibility for any fraudulent and / or illegal activities carried out by third parties connected to the use of the means of payment for its products.

The Seller assumes no responsibility for the use that the customer intends to make of the purchased goods.

 

Promotions and Gifts

The Promotions proposed by the Agricultural Company IoBoscoVivo srl are valid until the stocks of the Products are exhausted and within the purchase limits indicated on the Site.

Promotions cannot be combined.

If the Special Offer promoted by Società Agricola IoBoscoVivo srl provides for the sending of a free Product together with one or more Products purchased, the Customer will be entitled to receive the Product for free only upon explicit acceptance of the same, manifested with the insertion of the same in your virtual "cart".

The offer of the free Product is valid while stocks last.

No replacement or return is possible in relation to any products received as a gift from the Customer.

Promotional codes can only be redeemed using the "promotional code" coupon in the shopping cart (the amount cannot be split between multiple purchases)

 

Risk and Property

Pursuant to art. 63 of the Consumer Code, the shipping risk remains with the IoBoscoVivo Srl Agricultural Company until the time of delivery of the goods to the consumer customer. Eventually, the risk of damage and perishing of the products is transferred to the consumer customer already at the time of delivery to the carrier only in the event that the carrier has been chosen by the customer outside those proposed during the purchase.

Upon receipt of the goods, even in the presence of intact packaging, the customer is required to immediately ascertain the conformity of the goods with the purchase order made.

In particular, he must verify the integrity of the goods and the quantitative and qualitative correspondence with what is indicated in the order and in the accompanying document (DDT).

In case of discrepancies or apparent defects, these must be reported under penalty of forfeiture, on the same accompanying document and confirmed, within eight days of delivery of the goods, via PEC to [email protected] or registered letter with return receipt to the Agricultural Company IoBoscoVivo srl, Via Sempione, 26 - 21029 Vergiate (VA). Any report made after this deadline or in different ways will not be taken into consideration.

The customer will be liable for any damage resulting from false reports and declarations.

 

Complaints

Complaints must be sent to the Seller by registered letter with return receipt to be sent to the following address:

Agricultural Company IoBoscoVivo srl

registered office in 21029 Vergiate (VA), Via Sempione, 26

or via PEC a [email protected]

IoBoscoVivo srl undertakes to find complaints received within 7 working days.

 

Consumer declaration

Proceeding with the forwarding of the Product Order, the Consumer expressly declares:

  • to be over 18 years old;
  • that the personal data provided to the Seller during registration on the Website and at the time of placing the Order are correct and updated;
  • not to allow third parties to use their personal account and to use it in compliance with the law and the General Conditions of Sale.

The Seller reserves the right, in case of false information, to suspend and close the personal account of the Consumer.

 

Disputes

Any dispute relating to the application, execution, interpretation and violation of the stipulated contract on line by the customer with the Agricultural Company IoBoscoVivo srl is subject to Italian jurisdiction.

For Customers who qualify as "Consumers", any dispute between the parties will be the responsibility of the judge of the place of residence or domicile of the same if located in the Italian territory.

In all other cases, for any dispute between the parties, the jurisdiction lies with the Court of Busto Arsizio, being the place of conclusion of the agreement to be identified with the headquarters of the selling company, current in Vergiate, as well as the one in which the obligation payment assumed by the customer must be fulfilled.

The user is informed that, pursuant to art. 14 of Regulation 524/13, in the event of a dispute with the Seller, you may submit a complaint via the ODR platform of the European Union, which can be reached at the following link: http://ec.europa.eu/consumers/odr/.

This platform represents a tool for resolving disputes arising from online sales contracts out of court.

 

Valid from 1 December 2020 (for Switzerland)

Careful reading of these Conditions of Sale is recommended before proceeding with the order of products, which will, in any case, also be available through the link enclosed in the order confirmation email. Together with our privacy policy and our Terms and Conditions of Use, these Conditions of Sale govern the offer and purchase of the Products made through the ecommerce site https://ioboscovivo.com.

Any changes will come into force from the date of publication in the "General Conditions of Sale" area on the website https://ioboscovivo.com.

Before proceeding with the online purchase, Customers are invited to carefully read the version of the General Conditions of Sale that is in force at the time of the transmission of the Product Purchase Order.

By placing the order, the conditions of sale in force are understood to be fully known and accepted.
It is specified that these General Conditions of Sale do not regulate the sale of products made by subjects other than IoBoscoVivo Sagl traceable through links and / or hyperlinks.

Before proceeding with the purchase through these subjects, we invite you to check their general conditions of sale. IoBoscoVivo Sagl is not responsible for any omissions or violations of the law committed by other sellers. The language for the conclusion and execution of the contract is Italian.
In case of doubts concerning these Conditions of Sale, please contact us through the following email address: [email protected]

Seller identification

The goods covered by these General Conditions of Sale are offered and sold by:
IoBoscoVivo Sagl (hereinafter also "Seller") with registered office in 6850 Mendrisio,
Piazzale Roncaa 4
VAT number CHE-183.361.016
e-mail: [email protected]

IoBoscoVivo Sagl is the owner of the website https://ioboscovivo.com as well as of the relative brand.

Definition and Object of the Contract

The contract stipulated between the parties has the nature of a "distance contract".


In the case of sale to a Consumer customer not operating in the commodity sector dealt with by IoBoscoVivo Sagl, for anything not provided for by these General Conditions, the rules of the Swiss Code of Obligations will apply.
The buyer will be able to download the regular invoice once the order has been completed directly from our website.
The General Conditions in force on the date of the relative order constitute an integral part of any proposal, purchase order and purchase order confirmation of the products marketed by IoBoscoVivo Sagl on its website. It is necessary that the buyer has read and accepted them.

Contractual formalization

The contracts are concluded exclusively through the access by the Customer to the Site, on which the electronic catalog of the products can be consulted.
All purchase orders must be sent in electronic format to IoBoscoVivo Sagl by completing the Order Form, which must be completed in every part and must contain the elements necessary for the exact identification of the Products ordered, the Customer, the place delivery of Products and data necessary for billing.

At the end of the purchase procedure, the Customer will see a summary of his Order with which he can verify the selected Products, the Price, the type of shipment chosen, the cost of shipping, the payment method and the billing data.

Before confirming the purchase, the customer can change the order placed in the cart.

The transmitted purchase order constitutes acceptance of the seller's offer.

Before proceeding with the forwarding of the order, the Customer is therefore invited to read these General Conditions of Sale and the privacy policy, by ticking the relevant acceptance box.

By affixing the "flag", the buyer expressly declares to have read, understood and accepted these General Conditions of Sale and the privacy policy, thus giving consent to the processing of their personal data for the purposes related to the sale of the Products.
The order confirmation by IoBoscoVivo Sagl, sent to the Customer to the e-mail address indicated by the same, is valid as acceptance of the proposal and determines the formation of the contractual bond.

Following receipt of the Order Confirmation, the Seller is expressly authorized to receive payment.
IoBoscoVivo Sagl reserves the right to examine orders and not accept those that are considered incomplete, not duly completed or not suitable for its availability, communicating it to the customer within the next 24 hours.

The Order Form, the Order Confirmation, the General Conditions of Sale and the Privacy form applied to the relationship will be stored electronically by the Seller in its computer systems.

Minimum amount

The purchase of products may be subject to compliance with a minimum order.

Validity of Offers

The articles visible on the site are available while stocks last.
If a part of the ordered Products is not available and there are no other causes that could legitimize the non-acceptance of the Proposal, the Seller will confirm the order only for the part of available products.
In the event of payment of an item that should become unavailable for concurrent orders or out of stock, IoBoscoVivo Sagl undertakes to offer a voucher or refund the Customer within 15 days by informing the Customer by e-mail.
Prices are subject to change.

Orders

The Customer who places the order online will receive, at the end of the procedure, a communication confirming the insertion in the information system of the Seller.
The confirmation of the acceptance of the order or the refusal of the same will take place with a separate subsequent communication sent by e-mail.
At the time of placing the First Order, you will be asked to fill in some mandatory fields.
Once the first registration has taken place, it will be sufficient to enter UserID and Password to view your Account data and modify them if necessary.
The responsibility for the management of UserID and Password lies exclusively with the Customer, who undertakes, in any case, to immediately notify the Seller of any unauthorized use of the relevant Account as well as any other violation of the security rules of which he / she becomes aware.

Presentation of the Products

The Customer is required to verify the full correspondence between the information indicated online relating to the purchased product and the label affixed to the package received before using the product.

The images of the products published on the site are purely indicative and illustrative and the seller assumes no responsibility.
Before opening the package and using the product, the customer is also invited to carefully check the expiry date of the purchased product, promptly reporting any anomalies.

During the summer period (June-September) any proposals for fresh references could be subject to a more rapid deterioration and it is advisable to take this aspect into consideration before placing the order.

Technical, Scientific and Medical Information

The technical and scientific information included in the website is obtained from the information published by universities, research centers, accredited researchers and medical specialists.
The source of origin for each information described will always be present.

Prices

The Price of the Products is that indicated on the Site at the time the Order is sent.
Prices are expressed in CHF including VAT.
In the event that the Product is offered at a discounted price, the full reference price, the discount percentage applied, the discounted price and the duration of the offer will be indicated in the information sheet, indicating the date on which it will end. the same.
The prices indicated for each of the goods offered to the public are valid until the date indicated in the catalog.
Prices can be changed at any time, without notice, with the exception of contracts already concluded.
For customers who qualify as "consumers", the sales prices include VAT and any other tax while they do not include shipping costs, which will be calculated at the end of the order procedure, depending on the type delivery chosen by the customer among the different available.
The same goes for VAT holders.
In any case, the shipping costs will be payable by the Customer in addition to the price of the products and the same will have to pay the total sum indicated in the order summary to the Seller.

Obligations of the Buyer

The customer undertakes to pay the price of the purchased goods within the times and methods indicated in the contract.

Terms of payment

The Customer undertakes to pay the total amount indicated in the Order in the following ways:

1) Paypal / Stripe: By choosing this payment method, the Customer will be directed to the PayPal / Stripe site and the terms and conditions of the contract agreed by the same with PayPal will apply.
The data entered on the PayPal website will be processed directly and exclusively by that company.
The re-credit times on the payment instrument connected to the PayPal account depend only on the banking system connected to PayPal.
The Seller cannot be held responsible for any delays and / or omissions in the crediting of any refunds, for which the Customer must contact PayPal directly;

2) Advance bank transfer.
In the case of payment by bank transfer, the latter must be issued in favor of:
IoBoscoVivo Sagl
Bank: Credit Suisse (Switzerland) AG
IBAN: CH81 0483 5116 0652 5100 0

Using the payment by bank transfer, the order will be processed after verification no later than 3 working days from the date of acceptance of the order, by IoBoscoVivo Sagl, of the credit.


To speed up the order fulfillment operations, the customer must indicate in the reason for the transfer, the name of the customer and the order number.
After 7 days from the conclusion of the contract unsuccessfully, the order will be considered automatically canceled
Any refunds will be made by the Seller with the same payment method used by the Customer to make the purchase, according to the timing of the managing body of the payment instrument.

Product Availability and Shipping

The computer system confirms the registration of the order within 12 hours by sending the User a confirmation by e-mail.
Should an order exceed the quantity existing in the warehouse, the Seller, by e-mail, will inform the customer if the good is no longer bookable or what are the waiting times to obtain the chosen good, asking if he intends to confirm the order. or less.
The Seller ensures through the electronic system used the processing and fulfillment of orders without delay.

The delivery terms, in any case, are as follows:

• In Switzerland: within 3 working days from the Order Confirmation;

In the event of delays not dependent on the fact and fault of the Seller, the Customer will be promptly informed by the Customer Service.
All products will be packaged in such a way as to guarantee their integrity until the moment of delivery to the carrier.
IoBoscoVivo Sagl will not be liable for damage to the Products during transport.

Right of withdrawal

The Customer who wishes to cancel the order sent, can contact Customer Service by e-mail and request cancellation via the "Withdrawal Form" available on the website: the request will be accepted if the order has not yet been escaped.


The Customer who holds the status of "Consumer" pursuant to the Consumer Code has the right to withdraw from the contract, without specifying reason and without penalty, within fourteen working days starting from the day of Delivery to the Customer or by a third party from the same designated, other than the vector.


For the purposes of calculating the fourteen days, the date indicated in the transport document signed by the Customer or by the person designated by him will be taken into account or, in the case of purchase with a single order of several products delivered separately, from the day of delivery of the last product. to the Customer or to a third party designated by the same, other than the carrier.


To exercise the right of withdrawal, the Customer who holds the title of "Consumer" pursuant to the Consumer Code must make an explicit declaration, by filling in the appropriate "withdrawal form" which can be downloaded from the website and forward the same in the appropriate section of the website www.ioboscovivo.ch

In any case, the aforementioned form must also be sent by e-mail within 14 days from the delivery of the Products to the address of the registered office of IoBoscoVivo Sagl.


The Customer will receive from the Seller an e-mail confirming the withdrawal request, containing the form for the return procedure of the products that will take place through the carrier indicated by the selling company.
The products must be returned in the same packaging in which they were contained.

the right of withdrawal is expressly excluded for the following Products:
• tailor-made and / or personalized products;
• products that risk deteriorating and / or expiring rapidly;
• sealed products that cannot be returned for hygienic and / or health-related reasons or products that have been opened after delivery

For the aforementioned hypotheses, the customer accepts that the products that risk deteriorating and expiring rapidly include food products (including mushrooms) and cosmetics. For these products, the Customer who wishes to cancel the order sent can contact Customer Service by e-mail and request cancellation: the request will be accepted only if the order has not yet been processed.

The right of withdrawal is only applicable for products that can be marketed following the return without risk to health (for example, books).
The risks and costs for returning the Products, as a consequence of the exercise of the Right of Withdrawal, will be borne exclusively by the Customer.
For the purposes of the validity of the withdrawal, it is necessary that the returned Products are intact and it is not possible to exercise this right in relation to only one part of the product purchased.
IoBoscoVivo Sagl will return the customer the full amount of the returned goods, including shipping costs, within 14 working days of receipt of the goods.
The refund will be made with the same payment method, unless the Customer has expressly requested a different method with the "withdrawal form".

Guarantees and Defects of Conformity

Defects must be promptly reported to IoBoscoVivo Sagl, in accordance with art. 201 CO by e-mail to [email protected]

The Customer has the right, at his choice and if the type of product allows it, to restore the conformity of the product at the Seller's expense by means of replacement or to reduce the Price or terminate the contract.
The Seller, within 48 hours of receiving the defect report form, will communicate whether he authorizes the return of the products to the e-mail address indicated therein.
The authorization to return the products will in no way constitute recognition of the existence of the complained defects and faults, which must be ascertained after the return.

Limitations of Liability

The Seller assumes no responsibility for disservices attributable to force majeure if he fails to execute the order within the time stipulated in the contract.
The Seller cannot be held liable to the customer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its own control or that of its sub-suppliers.
The Seller will also not be liable for damages, losses and costs incurred by the customer as a result of the non-execution of the contract for reasons not attributable to him.
The Seller assumes no responsibility for any fraudulent and / or illegal activities carried out by third parties connected to the use of the means of payment for its products.
The Seller assumes no responsibility for the use that the customer intends to make of the purchased goods.

Promotions and Gifts

The promotional codes offered by IoBoscoVivo Sagl are valid until the stocks of the Products are exhausted and within the purchase limits indicated on the Site.
Promotional codes cannot be combined.
If the Special Offer promoted by IoBoscoVivo Sagl provides for the sending of a free Product together with one or more Products purchased, the Customer will be entitled to receive the Product for free only upon explicit acceptance of the same, manifested by inserting it. in your virtual "cart".
The offer of the free Product is valid while stocks last.
No replacement or return is possible in relation to any products received as a gift from the Customer.
Promotional codes can only be redeemed by using the "promotional code" field in the cart (the amount cannot be divided between multiple purchases).

Risk and Property

The goods are shipped carriage paid.
In the event that the goods were shipped carriage forward, upon indication of the customer, the risk is to be considered borne by the same from delivery of the goods to the carrier.
Upon receipt of the goods, even in the presence of intact packaging, the customer is required to immediately ascertain the conformity of the goods with the purchase order made.
In particular, he must verify the integrity of the goods and the quantitative and qualitative correspondence with what is indicated in the order and in the accompanying document (DDT).

Complaints

Complaints must be sent to the Seller by priority mail to be sent to the following address:

IoBoscoVivo Sagl
Piazzale Roncaa 4, 6850 Mendrisio

or by e-mail to [email protected]
IoBoscoVivo Sagl undertakes to find complaints received within 7 working days.

Customer Statements

Proceeding with the forwarding of the Product Order, the Customer expressly declares:
• to be over 18 years old;
• that the personal data provided to the Seller during registration on the Website and at the time of placing the Order are correct and updated;
• not to allow third parties to use their personal account and to use it in compliance with the law and the General Conditions of Sale.

The Seller reserves the right, in the event of false information, to suspend and close the customer's personal account.

Law and Jurisdiction

The contract is governed by Swiss law, with the exception of the United Nations Convention on Contracts for the International Sale of Goods.

The competent court is Mendrisio Nord.

IoBoscoVivo Sagl
Piazzale Roncaa 4
6850 Mendrisio (CH)

 

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